Pet Supermarket
Pet Supermarket Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 25 customer reviews; consumers are mostly dissatisfied with service and policies. 88% unfavorable; price level reported as high. Common issues include poor customer service, refunds and exchange problems, billing and subscription errors.
Positive Feedback
Stores are generally clean with friendly associates in some locations, good selection, and discount offers after meeting spend thresholds.
Negative Feedback / Risk Areas
- Repeated Pet Supermarket customer complaints cite rude managers and associates and unhelpful customer service.
- Frequent issues with online orders, auto-ship and subscription overcharges and billing errors.
- Refunds, exchanges and cancellation policies are reported as difficult to obtain.
Key Takeaways for Future Customers
- Check orders in-store when possible and verify product condition before purchase to avoid online order problems.
- Expect slow or limited customer service response; pursue refunds proactively if billed incorrectly.
- Consider reading Pet Supermarket reviews and compare alternatives for subscriptions and auto-ship services.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.6 star rating based on 25 customer reviews; consumers are mostly dissatisfied with service and policies. 88% unfavorable; price level reported as high. Common issues include poor customer service, refunds and exchange problems, billing and subscription errors.
Positive Feedback
Stores are generally clean with friendly associates in some locations, good selection, and discount offers after meeting spend thresholds.
Negative Feedback / Risk Areas
- Repeated Pet Supermarket customer complaints cite rude managers and associates and unhelpful customer service.
- Frequent issues with online orders, auto-ship and subscription overcharges and billing errors.
- Refunds, exchanges and cancellation policies are reported as difficult to obtain.
Key Takeaways for Future Customers
- Check orders in-store when possible and verify product condition before purchase to avoid online order problems.
- Expect slow or limited customer service response; pursue refunds proactively if billed incorrectly.
- Consider reading Pet Supermarket reviews and compare alternatives for subscriptions and auto-ship services.
Media from reviews
Jacksonville, Florida
I need the medical records formy dog!!!!
I have spent over an hour chatting, sending me to a different service. Pay $5 for medical records, download the app.
The vet will call you. No one has called.
Preferred solution: medical records
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder error
I placed an order with Pet Supermarket. Somehow, the order got changed from pick-up to delivery, and trying to contact them to get this changed, the only way to do so is with the chat unless you pay five dollars to be able to speak to a live person, which is unbelievable when it was not even my error. If you're going to have an online company, you should have an online availability for a person to be able to call customer service without paying for it.
- Locally to go into their store they are wonderful
- Online ordering was terrible
Preferred solution: Full refund
User's recommendation: Do not order online go in person because if there’s any mistake made you’re not gonna be able to get it corrected
Tampa, Florida
Order didn’t go through
Placed an order on-line. Four hours later I went to pick it up, but the store said it didnt come through.
This has happened to me twice. Your associates at the store said they had no phone number to call anyone for help. My order totaled $173.
So I had to leave without my order.
I tried to call your customer service but didnt get through.
I only get your BOT on the website. Horrible customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO customer service
Paid for 3 bags of cat food. Received only one.
There's no one answering their 'chat' line; I've been waiting 45 minutes. Their customer service phone hangs up on me, and there's no live person to speak to on the other number, only leave a voicemail.
Sent the one bag in a box barely big enough to fit the one in case they say I really received all 3. They would have never fit in this box!!!
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: order from another online petstore which has customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Davenport, Florida
Over charge for a subscription
They charge my account twice for $41.60
$19.60
I had to put my card on cancel and order a new one and dispute my account now...
User's recommendation: Don't get over charged on subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerZoo Med 25 gal reptihabitat
Bought a 25 gallon reptihabitat from pet supermarket and diddnt know that it was damaged until my snake had escaped. Im still unable to find him but he got out in the house.
Not only was the cage $170 but the snake itself was around $300. When selling a cage that can house potentially dangerous animals such as snakes the stores should really check for damaged before selling the product.
Allowing a damaged cage to be sold is a major mistake unless it is told to the customer before hand. Sounds stupid but always have the associates tell you that its not damaged.
- Clean store friendly associates
- Product checks
Preferred solution: Full refund
User's recommendation: Verify with the associates that the product you are buying is in good/new condition before having them sale you damaged goods.
Moorestown Township, New Jersey
Received the wrong shipment that I ordered
Send me what I ordered. I want what I ordered. It was the Performatrin Ultra Grains Original Brown Rice Vat Food.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vestavia Hills, Alabama
Coupon adjustment
Try to call the corporate office. It says to leave a message, and I tried the first time, but it cut me off.
So I called back and had only enough time to leave my callback number as 'the computer' requested me to do.
I need to speak with a live person, not chat about a coupon problem I had at the Vestavia Hills, Alabama store about a $10 coupon I tried to use, and the assistant manager was rude, did not help me, then walked away! Thank you, Greg Bush, Birmingham, Alabama 205-617-****.
- Great selection
- None until this one im emailing you about
Preferred solution: $10 dollar credit for buying $50 plus of cat food in order to get a $10 credit for a future purchase as email I received said to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
The assistant manager Daniel at the Vestavia would not oner my $10 coupon because I could not pull it the barbie and walked off. Very rude and inconsiderate asst manager!
Attached is my coupon : Supermarket location from 5/15 to 6/14
2.
EARN: 300 bonus points on top of your base points earned.
That's equal to $10 in Rewards:
3. REDEEM your reward the next time you make a purchase online or in-store.
Thank you, Greg Bush 205-617-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Panama City, Florida
Today I was totally humiliated and berated by your so-called manager at your store on 23rd street in Panama City, Florida! I spend a lot of $$ in that store and NEVER have I been treated so rudely!
I went to that store today and proceeded to buy 20 cans of cat food, one bag of Stella & Chewy that was marked down to $15.00 by a sign that was still on the shelf underneath the bag, four cans of Fussy Kat cat food marked Buy One Get One that had over six price signs on the shelves in various places, one bag of Greenies, and a couple of more things. When I got to the register, the clerk proceeded to charge me full price for the marked-down dog food.
When I corrected her, she went to the shelf where the sign was, brought it to the register, told me it was their fault the tag was still there, that the promotion was no longer valid but refused to honor the sale price. Then she proceeded to charge me full price per can of BOGO cat food! One unkempt girl came up and interfered, stating she was the manager, and began to imply I was some sort of con or liar and proceeded to yell at me at the register. She continued until I told her more than four times to lower her voice!!!
She laughed at me, walked off, and I told her that she was embarrassing me and I would not be back, to which she said she was happy with that. I then told her to go to *** to which she yelled across the store, 'You're from *** I'll meet you there'!!! I have begun telling everyone about her stupidity, and I expect her to be reprimanded severely for her actions!! My receipt #74026, store #182, and cashier #052260.
The 'manager' yelled out her name but I failed to remember it the time I was in there was 2:21 p.m. on 2/19/25. I asked for the corporate #, but she advised me that there was no such place nor did you have a phone #! She gave me a card that had the address and phone # of that store on 23rd street here in Panama City, Florida.
I spoke to a larger company, and they were kind enough to look up your corporate address and phone # and were quite concerned that I had been treated with total disrespect and as a criminal or con or liar!!! Businesses being run by people like this 'manager' will soon go out of business in a place like Panama City, Florida. I can be reached by phone 850-630-**** anytime!!!
This 'manager' told me that she owns several businesses and property in the city. Maybe she needs to be doing that and not be working in the public!!!
- Manager and assistant manager are very rude
- Not informative about your coupons
Preferred solution: Apology
User's recommendation: Don't do business with Pet Super Market!!
Bird cage
I brought a new cage for my baby Indian ring neck. And after putting it together I noticed the there were sharp areas that my bird could cut himself with also, there's a bar that doesn't go all the way down and connects to the cage.I found rust on it.
I'm really unhappy about this since now I have to take the cage that's put together back to the store which isn't near me. Its more of a hassle than it needs to be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCorporate is being cheap
Our Canton, Georgia location has been without the dog wash for several months. This is a very valuable service & needs to be fixed. I have been told it is a water heater issue, & corporate does not want to repair or replace the water heater.
Check order
Only response from Chat was "I don't understand!" Didnt matter how I worded question. I sent email but no response.
Couldn't call anyone. Terrible customer service!!
User's recommendation: Don't depend on customer support.
Check order
Every question I asked the response was "I do not understand". Didnt matter how I asked my question, the Chat answer was the same.
Customer Service was terrible. Don't know if I will be ordering from y'all anymore.
User's recommendation: Don't depend on customer service to answer any questions!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerW-2 tax forms.
First of all, I am not a dissatisfied customer. I am a former employee of Pet Supermarket in Englewood, Florida.
I would like to download my W-2 so I can file my taxes. I can no longer log into Workday to retrieve them.
Can you provide me with a site from which I can get it? Joyce Lowes (231)342-****
- I enjoyed my job
- I had much more management experience than my boss he was lazy
Preferred solution: My W-2
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company is complete *** at doing business online.
When my local pet store went out of business, I was no longer able to find performatrin brand cat food anywhere, which is what my cats have been on their whole lives.
Pet supermarket was the only spot I found that carried my girls food, so I set up an account and an autoship order timed to come every few months before I ran out of food.
Not only has my shipment always been late, it's also always been wrong.
The first order they doubled my order and charged me for it without my consent or knowledge.
The second order came damaged in a *** broken box with holes in the bag.
The third and most recent order came late again, and was actually 3 bags of dog food not cat food.
Their customer service was difficult to get in touch with and not helpful. The online chat kept getting disconnected and would not work when I tried to upload photos they requested.
When I finally got in touch with someone on the phone and told them I would like my correct order sent to me overnight or expedited, I was told they are not able to do that. So now I have to play the lets find my girls a new cat food game and hope I find something fast that agrees with their sensitive tastes and bellies.
It is crazy to me that such a large company is so incompetent when it comes to online orders, and equally crazy that they can't overnight ship something.
I know i'm ranting because this is fresh and I'm pissed, but idgaf. I planned on coming home from work to take a nap with my cats before getting back to the grind. Instead I got cussing dog food and am so cussing frustrated right now. Cuss you pett super market. Cuss you right to Cuss
- Only place that carries performatrin pet food
Preferred solution: my correct order shipped free overnight
User's recommendation: Don't order online here. Go anywhere else. Go to that weird guy in the alley with used cat food instead. He's probably better.
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